Release notes, May 17th, 2023

Nanna Naumann

Read all about the new functions, improvements, and bug fixes made in the new Visiba Care release on May 17th, 2023. 

Contains releases: Office web 5.65, Android 3.65, iOS 3.65, Patient web 4.65, Red Robin 1.65.

Healthcare staff

News and improvements
  • For clinic administrators, it's now possible to add auto-replies for new patient-initiated messaging conversations. Auto-replies can be customised, and it is possible to add different auto-replies if the message comes in within or outside monitored hours. Read more about Auto-reply in our help centre.
  • For clinic administrators, it's now possible to add monitored hours. This will be used to support the new auto-reply functionality. Monitored hours are added/changed in the auto-reply settings view.
  • Healthcare professional users can now use Visiba Care with the Safari web browser.
Bug fixes:
  • In a multiparty call, when a colleague entered the lobby, the participant list couldn't be updated. This issue has now been fixed.
  • There have been some issues related to the export of completed conversations, which could make it impossible to download. This issue has now been fixed.
  • There has been an issue where a global administrator couldn't remove a user if the global administrator wasn't a clinic administrator. This issue has now been fixed.
  • In some cases where the user answered a question with "don't know" in Red Robin, the answer in the patient summary would be shown as empty. This issue has now been fixed.

Red Robin

News and improvements:
  • Skin changes are now not shown as a confirmed symptom when only included implicitly due to more specific symptoms.
  • More detailed descriptions for the location of back pain.
  • Increased urgency for patients that need to renew their prescriptions or receive certificates and new questions regarding the remaining duration of current ones.
  • Improved handling of sleeping issues caused by other specific symptoms such as pain or coughing.


Bug fixes:
  • Appointments synced from Visiba Care to Google Calendar are now automatically visible in the calendar without the user accepting the invite.


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